{"id":7092,"date":"2025-09-15T14:22:12","date_gmt":"2025-09-15T18:22:12","guid":{"rendered":"https:\/\/koenaspa.com\/?p=7092"},"modified":"2024-11-26T14:22:45","modified_gmt":"2024-11-26T19:22:45","slug":"reservations-agent","status":"publish","type":"post","link":"https:\/\/koenaspa.com\/en\/jobs\/reservations-agent\/","title":{"rendered":"Reservations Agent"},"content":{"rendered":"<p>The Reservations Agent plays a vital role in managing client booking requests. This individual ensures prompt, warm, and professional service while maintaining the high-quality standards of K\u014dena Spa. By facilitating smooth and seamless reservation processes, the Reservations Agent helps deliver a personalized experience for each guest.<\/p>\n<h3>Key Responsibilities:<\/h3>\n<ul>\n<li aria-level=\"1\">Warmly welcome clients over the phone, respond to their inquiries, and provide detailed information about K\u014dena Spa&#8217;s services, products, and activities.<\/li>\n<li aria-level=\"1\">Handle a high volume of calls and emails with professionalism and efficiency.<\/li>\n<li aria-level=\"1\">Carefully gather all necessary information to understand client needs and offer tailored solutions that meet their wellness expectations.<\/li>\n<li aria-level=\"1\">Accurately record reservation requests in the booking system, ensuring proper scheduling and availability of services.<\/li>\n<li aria-level=\"1\">Actively promote the spa&#8217;s services, packages, and products, highlighting special offers and creating upsell opportunities to enhance the client experience.<\/li>\n<li aria-level=\"1\">Follow up on reservations, confirming details with clients and promptly addressing any questions or concerns.<\/li>\n<li aria-level=\"1\">Collaborate closely with other departments to ensure seamless coordination between bookings and on-site services.<\/li>\n<\/ul>\n<h3>Qualifications:<\/h3>\n<ul>\n<li aria-level=\"1\">High school diploma or equivalent.<\/li>\n<li aria-level=\"1\">Significant experience in customer service, preferably in a\u00a0 wellness, spa, or hotel environment.<\/li>\n<li aria-level=\"1\">Excellent verbal and written communication skills in both French and English, with a respectful, warm, and professional approach.<\/li>\n<li aria-level=\"1\">Strong attention to detail and the ability to quickly understand clients needs to provide a personalized experience.<\/li>\n<li aria-level=\"1\">Proficiency in computer tools, particularly reservation systems (e.g., Booker) and Microsoft Suite (Excel, Outlook, Word).<\/li>\n<li aria-level=\"1\">Ability to upsell services and products by offering personalized recommendations to enhance the client experience.<\/li>\n<li aria-level=\"1\">Outstanding organizational skills and the ability to manage multiple tasks in a dynamic environment.<\/li>\n<li aria-level=\"1\">Positive, empathetic, and caring attitude, capable of fostering a calm and relaxed atmosphere aligned with the K\u014dena Spa spirit.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Reservations Agent plays a vital role in managing client booking requests. This individual ensures prompt, warm, and professional service&hellip; <a class=\"more-link\" href=\"https:\/\/koenaspa.com\/en\/jobs\/reservations-agent\/\">Continue reading <span class=\"screen-reader-text\">Reservations Agent<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-7092","post","type-post","status-publish","format-standard","hentry","category-jobs","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reservations Agent - Spa, Massage et Bains Nordiques - Koena<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reservations Agent\" \/>\n<meta property=\"og:description\" content=\"The Reservations Agent plays a vital role in managing client booking requests. This individual ensures prompt, warm, and professional service&hellip; Continue reading Reservations Agent\" \/>\n<meta property=\"og:url\" content=\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\" \/>\n<meta property=\"og:site_name\" content=\"Spa, Massage et Bains Nordiques - Koena\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-15T18:22:12+00:00\" \/>\n<meta name=\"author\" content=\"coloc.coop\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"coloc.coop\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\"},\"author\":{\"name\":\"coloc.coop\",\"@id\":\"https:\/\/koenaspa.com\/#\/schema\/person\/7f4e9fccf80225c130eaa4b51aa83476\"},\"headline\":\"Reservations Agent\",\"datePublished\":\"2025-09-15T18:22:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\"},\"wordCount\":288,\"publisher\":{\"@id\":\"https:\/\/koenaspa.com\/#organization\"},\"articleSection\":[\"Jobs\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\",\"url\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\",\"name\":\"Reservations Agent - Spa, Massage et Bains Nordiques - Koena\",\"isPartOf\":{\"@id\":\"https:\/\/koenaspa.com\/#website\"},\"datePublished\":\"2025-09-15T18:22:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/koenaspa.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reservations Agent\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/koenaspa.com\/#website\",\"url\":\"https:\/\/koenaspa.com\/\",\"name\":\"Spa, Massage et Bains Nordiques - Koena\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/koenaspa.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/koenaspa.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/koenaspa.com\/#organization\",\"name\":\"Spa, Massage et Bains Nordiques - Koena\",\"url\":\"https:\/\/koenaspa.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/koenaspa.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/koenaspa.com\/wp-content\/uploads\/2024\/09\/logoKoena.png\",\"contentUrl\":\"https:\/\/koenaspa.com\/wp-content\/uploads\/2024\/09\/logoKoena.png\",\"width\":166,\"height\":61,\"caption\":\"Spa, Massage et Bains Nordiques - Koena\"},\"image\":{\"@id\":\"https:\/\/koenaspa.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/koenaspa.com\/#\/schema\/person\/7f4e9fccf80225c130eaa4b51aa83476\",\"name\":\"coloc.coop\",\"url\":\"https:\/\/koenaspa.com\/en\/author\/coloc-coop\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reservations Agent - Spa, Massage et Bains Nordiques - Koena","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/","og_locale":"en_US","og_type":"article","og_title":"Reservations Agent","og_description":"The Reservations Agent plays a vital role in managing client booking requests. This individual ensures prompt, warm, and professional service&hellip; Continue reading Reservations Agent","og_url":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/","og_site_name":"Spa, Massage et Bains Nordiques - Koena","article_published_time":"2025-09-15T18:22:12+00:00","author":"coloc.coop","twitter_card":"summary_large_image","twitter_misc":{"Written by":"coloc.coop","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#article","isPartOf":{"@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/"},"author":{"name":"coloc.coop","@id":"https:\/\/koenaspa.com\/#\/schema\/person\/7f4e9fccf80225c130eaa4b51aa83476"},"headline":"Reservations Agent","datePublished":"2025-09-15T18:22:12+00:00","mainEntityOfPage":{"@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/"},"wordCount":288,"publisher":{"@id":"https:\/\/koenaspa.com\/#organization"},"articleSection":["Jobs"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/","url":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/","name":"Reservations Agent - Spa, Massage et Bains Nordiques - Koena","isPartOf":{"@id":"https:\/\/koenaspa.com\/#website"},"datePublished":"2025-09-15T18:22:12+00:00","breadcrumb":{"@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/koenaspa.com\/emplois\/preposee-aux-reservations\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/koenaspa.com\/en\/"},{"@type":"ListItem","position":2,"name":"Reservations Agent"}]},{"@type":"WebSite","@id":"https:\/\/koenaspa.com\/#website","url":"https:\/\/koenaspa.com\/","name":"Spa, Massage et Bains Nordiques - Koena","description":"","publisher":{"@id":"https:\/\/koenaspa.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/koenaspa.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/koenaspa.com\/#organization","name":"Spa, Massage et Bains Nordiques - Koena","url":"https:\/\/koenaspa.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/koenaspa.com\/#\/schema\/logo\/image\/","url":"https:\/\/koenaspa.com\/wp-content\/uploads\/2024\/09\/logoKoena.png","contentUrl":"https:\/\/koenaspa.com\/wp-content\/uploads\/2024\/09\/logoKoena.png","width":166,"height":61,"caption":"Spa, Massage et Bains Nordiques - Koena"},"image":{"@id":"https:\/\/koenaspa.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/koenaspa.com\/#\/schema\/person\/7f4e9fccf80225c130eaa4b51aa83476","name":"coloc.coop","url":"https:\/\/koenaspa.com\/en\/author\/coloc-coop\/"}]}},"_links":{"self":[{"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/posts\/7092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/comments?post=7092"}],"version-history":[{"count":1,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/posts\/7092\/revisions"}],"predecessor-version":[{"id":7093,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/posts\/7092\/revisions\/7093"}],"wp:attachment":[{"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/media?parent=7092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/categories?post=7092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/koenaspa.com\/en\/wp-json\/wp\/v2\/tags?post=7092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}