Privacy and data protection policies

When you place an order, make a purchase, or visit our websites, as applicable, we may ask you to provide your name, email address, mailing address, telephone number, credit card information, or other details. When you visit our websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our websites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our websites, and information about how you interact with our websites.

When you visit our spa, we may collect information about the goods and services you have purchased during your visit as well as the time that you spend enjoying various spa treatments.

We use the order information collected to communicate logistical matters of scheduling your appointments with us, process your purchases of goods and services from us, respond to questions, comments, and other requests, screen our orders for potential risk or fraud, conduct internal research and development, improve our websites to better serve you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We also use your personal information to improve the efficiency of our spa operations and facility in order to optimize and enhance your guest experience.

Koena Spa-Thermal experience does not disclose your personal information to third parties without your consent, unless permitted or legally compelled to do so (by court testimony, interrogation, request for documents, subpoena, request for civil investigation or other similar proceeding pursuant to an order of a court of competent jurisdiction, or in order to comply with applicable conditions imposed by a government agency or other regulatory authority, or other legal obligations).

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

We use technologies such as cookies and pixel tags to provide, improve, protect and promote our services. These cookies are used for a number of purposes when you interact with our website and services, as we have described below. Our website also uses cookies that track users behaviour across other websites and platforms.

By using our website you consent to our use of cookies as described in this privacy policy. You may adjust your browser settings to refuse certain of these cookies. However, you may not be able to enjoy all of the features of our websites, if you choose to do so.

Details about used cookies.

The security of your personal information is important to us and Koena Spa-Thermal experience is committed to handling such information carefully.

We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We routinely use malware scanning. Your personal information is maintained on networks designed to be secure and is accessible only to a limited number of individuals who have special access rights to these systems and who are required to keep the information confidential. In addition, any sensitive or credit information you provide is encrypted using SSL technology.

All purchase transactions are processed through a gateway provider and are not stored or processed on our servers.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

Koena Spa-Thermal experience has not reviewed all of the websites or links connected to its websites and is not responsible for the contents of any such connected website. The use of such a connected site is at the user’s own risk.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide to your personal information, subject to exceptions set out in applicable privacy legislation. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at info@koenaspa.com.

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@koenaspa.com.  Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

We reserve the right to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this website following the posting of changes to this privacy policy will be considered your consent to those changes.